The Challenges
- The business runs one continuous chain - a customer invoice order comes in, materials are handled through processes, results are recorded, a delivery request is raised and the goods ship. Any system covering only part of that leaves gaps where information is lost.
- Tasks were not registered anywhere central, so who was doing what, and whether it was finished, depended on asking.
- Materials could not be traced through the process, which means a quality complaint could not be tracked back to the batch or the step that caused it.
- The work happens at the product, not at a desk. Quality checks, shipment preparation and product confirmation were recorded on paper first and typed in later, or not at all.
- Management had no single view. Sales, production, product and customer information sat in different places.
- Machine problems were found when a machine stopped. Replacement was an emergency rather than a plan.
- A factory floor does not have reliable network coverage, so a mobile tool that needs a connection is a tool that stops working at the worst moment.
- Machine and facility data arrives constantly as events and has to be usable, not just stored.
- Order data crosses several services, and a mismatch between them shows up as a wrong shipment to a customer.

